TERMS OF USE

These Terms of Use are effective as of 24 November 2025 

OVERVIEW 

This website is operated by Pocketbook International SA (Lugano, Switzerland), the creator and manufacturer of InkPosterTM devices and InkPosterTM mobile application, and Pocketbook Readers GmbH (Radebeul, Germany), the EU importer and distributor of InkPosterTM products, and specifically the seller of InkPosterTM devices you purchase via this website. Pocketbook International SA and Pocketbook Readers GmbH are together referred herein as “PocketBook”. Throughout the site, the terms “we”, “us” and “our” refer to PocketBook, as well as its affiliates. PocketBook offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here, all of which are binding and incorporated herein by reference. 

By visiting our website, purchasing and/or using InkPosterTM devices (“Products” or “InkPoster”), and/or using InkPosterTM mobile application, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Use” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. For the purpose hereof, “Services” includes, inter alia, this website and any content thereof. These Terms of Use apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use. 

Any new features or tools which are added to the website shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our Products and Services to you. These Terms are based on Shopify’s template and modified and adapted by us accordingly. 

SECTION 1 - GENERAL TERMS 

By agreeing to these Terms of Use, you represent that you, as a consumer, are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

This website is intended exclusively for consumers and may be used only for B2C orders and transactions. If you are seeking a business partnership, art partnership, or public relations/media collaboration with PocketBook, please contact us through our dedicated partnership page “Contact Us” at the website footer. 

You may not use our Products and/or Services for any illegal or unauthorized purpose, nor may you, in the use of our Products and/or Services, violate any laws in your or another jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms, or viruses, or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - ORDER & PURCHASE 

Each InkPoster is designed to work with the free InkPoster mobile application with our cloud-based Art Gallery (“Art Gallery”). Access to the Art Gallery is an essential element of the Product offering and necessary for displaying digital content on the InkPoster. 

By listing Products on this website, we offer to sell them to you in accordance with these Terms of Use. 

You may add the respective Product without obligation by clicking the button "Add to cart". You can view the shopping basket at any time via the shopping basket button and remove the Products from the shopping basket via the "Delete" button. To proceed to checkout, click “Checkout” (or “Login and Pay” if you already have an account). 

After initiating the ordering process, you as the customer will be asked to register with the first order on our website and to create a customer account by entering the requested information and assigning a password. For future orders you may log in with your e-mail address and password instead of re-entering your details. 

Before you submit your order, all items together with your contact data, shipping, and payment method are displayed on a summary page for final review. You may correct any entry via the corresponding “Edit” link. By clicking the “Pay Now” button you accept our offer for the goods shown in your cart. You will receive an on-screen confirmation and a follow-up e-mail acknowledgement immediately after the order is transmitted. The payment will proceed immediately by clicking the “Pay Now” button. The contract is deemed concluded when you receive the order confirmation email. 

We save an electronic record of each completed order. After checkout, you will receive an email that includes your order details and the order confirmation, as well as link to these Terms of Use and any applicable supplemental policies (e.g., Return & Refund Policy) that are in effect at the time of purchase. Past orders can be viewed at any time in your customer-account dashboard. 

You can always find the current and previous versions of the Terms of Sale on our website. You may save or print these Terms for your records or request a copy by contacting us at help@inkposter.de 

SECTION 3 - PRICES & SHIPPING 

All product prices shown on this website are quoted in Euros (EUR), including the statutory value-added tax and other price components, and do not include shipping charges. Prices for our products (and any active promotions) may change at any time without notice. 

From time to time, we may launch promotional or loyalty programs, including discounts and other relevant mechanics. Each of such promotional or loyalty programs will be regulated by its additional rules that we will post on our website, and such rules are binding for consumers who choose to participate in the respective promotional or loyalty program, and are incorporated herein by reference. 

A complete list of delivery methods, transit times, and rates is available at the Shipping policy link in the website footer. Your exact shipping cost will appear in the order summary before you click “Pay Now.” 

If an item becomes unavailable after you place an order (e.g., due to an unforeseen supplier shortfall), we will notify you promptly. You may then either accept an updated shipping date or cancel the order for a full refund. 

For consumer customers, risk of loss passes to you when the package is delivered to your shipping address. 

Orders shipped outside the European Union may be subject to import duties, customs brokerage fees, and value-added or goods-and-services taxes levied by the destination country. These charges are not collected by PocketBook and must be paid by the recipient directly to the carrier or the relevant customs authority. Because such fees vary widely, we cannot estimate them in advance. Please consult your local customs office for details. 

SECTION 4 - PAYMENT 

We currently accept major credit and debit cards processed through Shopify Payments (Visa, Mastercard), Shop Pay (pay-in-full or in installments), Apple Pay, Google Pay, and PayPal. We may add or remove payment options over time. The buttons displayed at checkout are the methods currently offered for your shipping address. 

When you enter your card details, Shopify Payments securely tokenizes the information and requests an authorisation hold from your card issuer. Once you have been identified as the legitimate cardholder, the payment transaction is carried out automatically and the card is debited. If your issuer declines the transaction, the order will not be processed. 

If you choose Shop Pay “Pay in Installments,” you’ll be entering into a separate financing agreement with Shop Pay’s lending partner, subject to credit approval. PocketBook is not a party to this financing agreement. The late payments may trigger fees. The full installment terms will be shown during checkout. Please review them before confirming your purchase. 

Selecting PayPal redirects you to PayPal’s site. To complete the purchase via PayPal, you must have (or create) a verified PayPal account, legitimize with their access data and confirm the payment order to us. After placing the order on the website, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. 

We do not add surcharges for using a particular payment method unless permitted by law and clearly disclosed before you authorize payment. 

To prevent fraud, we may place an order on hold and request additional verification (e.g., billing-address confirmation or government-issued ID). If verification is not completed within three (3) business days, we may cancel the order and issue a full refund. 

You may exercise set-off rights only with claims that are uncontested or legally confirmed. You may withhold payment (right of retention) only if your counterclaim arises from the same contractual relationship and is likewise undisputed or legally established. Statutory set-off and retention rights relating to defective or non-conforming goods remain unaffected. 

SECTION 5 - PRODUCT AVAILABILITY & DESCRIPTIONS 

InkPoster can be purchased directly on this website and may also be offered through authorized resellers or other sales channels. Availability, model selection, and inventory levels can differ by channel. All purchases made directly on this website are covered by InkPoster’s Return & Refund Policy, which permits you to return an undamaged device in its original packaging within 30 days of delivery, without affecting your statutory rights. If you purchase an InkPoster from an authorized reseller, the reseller’s own sales and return conditions will apply instead. 

All InkPoster devices, including their descriptions, images, characteristics, and lifestyle photos, serve illustrative and advertising purposes only and are of a descriptive nature. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. On our part, we do our best to describe all our products as precisely as possible. Meanwhile, mistakes and omissions may happen. If a product you purchased from our company does not comply with its description, the sole remedy you have in this case is to return the product in unused condition, complete and undamaged, in the original packaging, subject to our Return & Refund Policy and any additional specific terms and conditions placed on the website. Deviations customary in the trade, or those required by law or resulting from technical improvements, are permissible so long as they do not impair the product’s intended use. 

If any Product is unavailable for sale, you may request to be notified of its availability via the “Notify Me” button. Once the Product is available, we will send you an email notification. 

Where permitted by law, we reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any Product made on this site is void where prohibited. 

Except as expressly provided in our Warranty, no other express warranties are made. This does not affect your statutory rights under applicable consumer protection laws, including the legal guarantee of conformity valid for the period established by law from the date of delivery. Accordingly, we do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, and/or fit your specific purpose, and/or that any errors in the Services will be corrected. Nothing in this section limits your statutory rights, including the legal guarantee of conformity under applicable consumer law. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We may refuse or limit orders that reasonably appear to be placed by dealers, resellers, or distributors, or limit quantities available for purchase per person or per household prior to acceptance of your order. 

We reserve the right to cancel any order for legitimate reasons, including suspected fraud, unavailability of the product, or system errors, in accordance with applicable consumer protection laws. In such cases, you will be promptly notified by email and/or billing address/phone number provided at the time the order was made and fully refunded.  

You agree to provide accurate, complete, and up-to-date purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

Nothing in this section affects your statutory rights as a consumer under applicable Italian and EU law. 

SECTION 7 – INKPOSTER APP ACCOUNT 

Please note that you have to install the InkPoster mobile application and create an InkPoster account to use your InkPoster device. You can create an InkPoster account directly in the InkPoster mobile application. This account is required in particular to use your InkPoster device, namely, to pair your InkPoster device with the InkPoster mobile application and use the in-app Art Gallery. The other features of the InkPoster account are determined by the respective current usage options. 

The use of the InkPoster account, InkPoster mobile application, and InkPoster device is subject to the Terms of Use published therein, which the consumer must confirm during the initial login. The same applies to the information on data protection. 

SECTION 8 – RIGHT OF USE FOR ART-GALLERY CONTENT 

Access to the InkPoster Art Gallery requires (a) an InkPoster device paired with the InkPoster mobile application and (b) an internet-enabled smartphone or tablet. Any data-connection charges are your responsibility. 

All artworks are either protected by copyright or are in public domain. When you choose or display an image through the InkPoster app, you receive a personal, non-exclusive, non-transferable license to display that image solely on your registered InkPoster devices in accordance with the Terms of Use for InkPoster Device and Application (End-User License Agreement). No other use is permitted. 

You may not alter, extract, copy, resell, redistribute, or publicly display Art Gallery content outside the InkPoster ecosystem, nor use it for any commercial purpose. 

Art Gallery files may contain invisible watermarks or other digital safeguards that allow InkPoster or the original artist to trace unauthorized distribution. 

SECTION 9 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools on an “as available” basis and for convenience only, without any warranties or endorsements, and without prejudice to your statutory rights under applicable consumer protection laws. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools, except where such exclusion is not permitted by law.. 

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Use. 

SECTION 10 - THIRD-PARTY LINKS 

Certain content, products, and services available via our Services may include materials from third parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties. 

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violating any party’s intellectual property or these Terms of Use. 

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or the website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party. 

SECTION 12 - PERSONAL DATA 

Your submission of personal data through the website is governed by our Privacy Notice. Please also review our InkPoster Privacy Notice to learn how we process your personal data concerning your use of the InkPoster device and/or the InkPoster application. 

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on the website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend, or clarify information in the Services or on the website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on the website should be taken to indicate that all information in the Services or on the website has been modified or updated. 

SECTION 14 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the website or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of the website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Services or the website, other websites, or the Internet. 

We reserve the right to terminate your use of the Services or the website for violating any of the prohibited uses. 

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error-free. 

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. 

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied. 

Nothing in this section shall exclude or limit our liability for intent, gross negligence, or for your statutory rights as a consumer under applicable Italian and EU law. 

In no case shall PocketBook, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 16 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless PocketBook and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 17 - SEVERABILITY 

In the event that any provision of these Terms of Use is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 18 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. 

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

SECTION 22 - CHANGES TO TERMS OF USE 

You can review the most current version of the Terms of Use at any time at this page. 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes. 

SECTION 23 - CONTACT INFORMATION 

Our contact information is posted below: